Welcome to Cuff-Link's Support Centre

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

PSA: (UPDATED January 21, 2021)

  1. If you are receiving one of the following messages AND you already have a registered nick account, visit https://blog.cuff-link.me/2017/02/21/auth-server-settings/ for information on how to set up your client and for a list of supported clients, and wait 1 hour after updating settings. If you still cannot get connected after this, please file a ticket then.
    * DNS Pool
    * Z-Lined
    * Connection Reset by Peer
    * Connection refused
    * Connection closed by host
  2. If you do NOT have a registered nick account and are receiving one of the above error messages, we recommend using IRCCloud, which solves the issue altogether without any extra steps with no need to have a registered nick account.

Please choose the category that best describes what you need support with. This system may be used to get help with website issues, problems with the IRC network, to have your VPN/bouncer IP on our allow list, to resolve bans, to bring issues to the attention of staff, and give us feedback. Check out our Knowledgebase before submitting a ticket -- we're continually adding help topics that may solve your problem before you even have to submit a support ticket.

READ THIS BEFORE SUBMITTING A TICKET: If you are requesting a ban removal or white list entry, your ticket MUST include the ban message, the IP address you are trying to connect from, AND a valid email address. Any tickets submitted without this information will be closed upon receipt and without a reply. The ban message may be submitted as a copy and paste or as a screenshot.

Please remember your login details when you create a ticket and use a valid email address -- this is how we will respond to you. If you do not do so, and we require more information to address your issue, but you do not respond within a few days, we will close your ticket without further response!

Thank you,
CL Staff.